Returns
You can return unopened, factory-sealed product within 14 days of delivery. It has to be in the condition we shipped it: original shrink wrap intact, with no tears, dents or signs of tampering.
Opened product can't be returned. That includes booster packs and other products with random contents.
How to start a return
Email support@pokehitsunlimited.com with your order number and we'll reply with the return address. You pay return shipping unless we sent the wrong item or it arrived damaged.
Refunds
Once the return arrives and we've checked the seal, we refund the item price to your original payment method within 5 business days. Original shipping charges aren't refunded.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, email us within 48 hours of delivery with photos. We'll replace it or refund you in full, including shipping.