Processing time
Orders ship within 1–2 business days (Monday to Friday, not including holidays). Pre-order items ship as soon as they arrive, and the product page says when to expect them.
Where we ship
We ship from Oceanside, New York to addresses in the United States.
Shipping rates
Rates are calculated at checkout based on your order and address.
How we pack
- Sealed boxes, Elite Trainer Boxes and collections ship in a corrugated box with padding, never in a bag.
- Loose booster packs ship in a rigid mailer.
- Every order has tracking. You'll get the tracking number by email when the label is created.
Lost or damaged packages
If your package arrives damaged, email support@pokehitsunlimited.com within 48 hours of delivery with photos of the shipping box and the product. If tracking hasn't updated for 7 days, email us and we'll open a claim with the carrier and arrange a replacement or refund.